Frequently Asked Questions
We currently ship within South Africa only. Orders are usually processed and dispatched within 2–5 business days after payment clears, with typical door‑to‑door delivery in 2–7 business days depending on your location. Shipping costs are calculated at checkout.
Yes. Use the “Track Your Order” and enter your order number and email, and you’ll see real‑time updates. If you need help, call us on +27 71 364 0670 or email info@oztentsa.co.za.
Not at this time—shipping is limited to South Africa. For customers outside SA, please contact your nearest Oztent distributor.
Payments are securely processed via the Yoco Payment Gateway, supporting Instant EFT, Visa, and Mastercard.
Yes. All prices are shown in South African Rand (ZAR) and include VAT.
You can return items within 14 days of purchase if they’re unused, in original packaging, with all tags and accessories. To start a return, email info@oztentsa.co.za with your order number and reason.
Phone: +27 71 364 0670
Email: info@oztentsa.co.za
Address: 27 Sterling Road, Marais Industria, Vredenburg, 7380 These details are also listed in the site footer.
Once we receive and inspect your return, approved refunds are issued within 7 business days. Shipping fees are non‑refundable unless the return is due to our error or a confirmed defect.
Yes. Please return the original item for a refund within 14 days and place a new order for the item you want. Returned items must be new, resaleable, with original packaging and all accessories.
Per our current manufacturer guidance, warranty coverage applies when your product is registered with Oztent Australia Pty Ltd within 14 days of purchase. Coverage terms: Furniture – 5 years; Tents & Awnings – 2 years; Other products – 1 year (manufacturing/materials defects such as stitching, zips, fittings, or fabric). Exclusions apply (e.g., misuse, neglect, unauthorised modifications). For help with registration or claims, contact info@oztentsa.co.za.
Tip: Keep your proof of purchase and serial numbers handy when you email us—that speeds up claim processing. (Email route provided above.)
Yes. Oztent South Africa is managed and operated by Wolf Customs Outfitters (Pty) Ltd, an authorised distributor for Oztent Australia Pty Ltd—so you’re buying authentic, warrantied gear.
Use “Find a Retailer” to locate trusted outdoor partners across South Africa—or call +27 71 364 0670 and we’ll point you to stock near you.
Yes. Browse Tent Spare Parts and other categories online (e.g., Tent Accessories, Air Tents, Foxwing Awnings, Furniture, Bedding) or purchase via our retail partners.
Use the “My account” to register or reset your password (“Lost your password?”). For assistance, email info@oztentsa.co.za.